Frequently Asked Questions
How
does the order process work ?
How
does the shopping cart work ?
Are
credit card transactions safe ?
When
are credit cards charged for an order ?
What
is the method of shipping ?
Contact
us
How does the order process work ?
1.When you see an item you would like enter the quantity and click on the "add to basket" button. If there is a choice of sizes the next page will ask you for this information. This places the item in an electronic shopping basket. You can check to see what you have placed in your shopping basket at any time simply by clicking on the "shopping basket" button at the top of the page.
2.After you've finished shopping, select "checkout" at the top of the page.
3.Next, you are shown your order and asked to fill in your shipping and billing information. When you are finished click the "continue" button.
4.The next page will show you the shipping and billing information you entered as well as the items you are ordering. You are also asked to select your payment type. Once you have finished click the "continue" button.
5.The next page is the final page. Here you will verify that all information is correct and enter your credit card number. When you have finished click the "continue" Button
6.Your order will then be processed (this may take a minute of so). When processing is finished you will be given an order number and your invoice will be e-mailed to you
7.If you would like to contact us concerning your order you can do so by replying to the confirmation e-mail or sending an e-mail to sales@belper-regalia.co.uk
How does the shopping cart work?
Once you have selected the "add to basket" button next to any product that product is placed in an electronic shopping basket. You can check the contents of your shopping basket at any time simply by clicking on the shopping basket at the top of the page. If there is a product you would like to remove from your shopping basket simply click the remove button next to the item.
Are credit card transactions on Belper Masonic Regalia safe ?
Absolutely! In fact, it's statistically safer to use your credit card over the Internet than in a restaurant or department store. Belper Masonic Regalia servers use Secure Sockets Layer (SSL), an encryption technology that works with Netscape Navigator, Microsoft Internet Explorer and AOL's browser so that only Belper Masonic Regalia can read a buyer's personal information.
When are credit cards charged for an order?
Credit cards are charged when the order is received. If the information is entered incorrectly, you can then either enter a new credit card or make sure the information was entered correctly. If there is any problem with the credit card that is used you will be told by return email that we are unable to authorize payment.. If the credit card is still unable to be processed please contact your credit card company.
What is the method of shipping?
At Belper Masonic Regalia, we realize
that a big concern for customers is the speed. We ship all of our
orders via Parcelforce in the U.K. Sorry UK only service.
